Résumé

Identified and planned research opportunities across business and technical teams. Advised direction and design of digital experiences that help to achieve business goals. Led and performed research across concurrently running projects. Synthesized and communicated research findings to a variety of partners. Built trust with stakeholders to inform and drive consensus around key decisions. Influenced and supported the formation of technical roadmaps. Designed highly usable and useful tactical solutions deployed to a diverse and global audience. Promoted a people centered culture, focused on solving real world problems with business value. Evolved the practice by innovating on methods, tools, processes. Empowered partners with tools, templates, mentorship, and coaching.

Crafted and executed a people-centric experience strategy as part of multiple cross-functional associate journey teams. Led mixed-methods research with end users and shared employee insights. Facilitated collaborative design workshops to align key stakeholders on opportunities and outcomes. Prioritized solutions to deliver across enterprise platforms. Iteratively designed and tested rapid prototypes with end users.

Increased access to homeownership for first-time homebuyers in underserved markets by connecting them with local nonprofit partners. Organized and presented at national and regional conferences. Supported project management on a Duty-to-Serve initiative with Freddie Mac. Captured the impact of affordable homeownership on diverse families in multimedia.

Successfully organized large fundraising gala and regional volunteer build and repair events. Photographed homes and recorded homebuyer stories. Managed social media. Took a plane for the first time. Wore whatever hat needed that day. There were a lot of hats.

Double major. Winner of the 2014 Socrates Award. 2011 Homecoming King. Senator-at-Large, Public Relations Committee, Student Government Association. 2009 President, ALLYance, LGBTQ+ activism. Full academic scholarship. Worked multiple jobs with a full course load every semester.